General questions
Once you have placed your order, we will send you a confirmation email to
track the status of your order.
Once your order is shipped we will send you another email to confirm you the
expected delivery date as well as the link to track your order (when the
delivery method allows it).
Additionally, you can track the status of your order from your "order history"
section on your account page on the website.
Items will begin shipping out on the date listed on buy page.
Once your order is under the status "preparing for shipping", "shipping" or
"delivered", then we cannot accept any cancellations or refunds
To make changes to your order, please reach out to support through the
helpdesk.
We currently ship in the United-States,
For shipping outside of these countries, please reach out to our support
through our helpdesk. You will have to pay the shipping cost.
Once you've placed your order, it usually takes 36 to 48 hours to process it for
delivery.
Standard shipping time for the countries covered by our delivery partners are
presented below. You can find them when choosing for a delivery method
before confirming your order:
Returns
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 3 days of delivery
- The return is made within 7 days of the return or exchange request
To ask for a return, please contact our support using our helpdesk.
Returns within the US are free. You can refer to the delivery paper within your
package to perform organize your return.
Returns from outside of the US are the responsibility of the buyer.
Feel free to contact our support agents through our helpdesk for more details.
Returns are confirmed within 14 days of receiving the package at our
warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be
issued within 14 days of our services accepting your return.
Payments
You can purchase on our website using a debit or credit card.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers
in their local currencies: USD, CAD and EUR.
If your credit or debit card use another currency, then you will be charged in
USD, CAD or EUR, depending on the website you are on. Your bank will apply
the corresponding conversation rate of the currency you choose.
Shipping
We currently ship in the United-States, Canada, Australia, France, the UK and
Germany.
For shipping outside of these countries, please reach out to our support
through our helpdesk
Once you've placed your order, it usually takes 36 to 48 hours to process it for
delivery.
Standard shipping time for the countries covered by our delivery partners are
presented below. You can find them when choosing for a delivery method
before confirming your order:
We offer fast shipping on a select number of countries:
Once you have placed your order, we will send you a confirmation email to
track the status of your order.
Once your order is shipped we will send you another email to confirm you the
expected delivery date as well as the link to track your order (when the
delivery method allows it).
Additionally, you can track the status of your order from your "order history"
section on your account page on the website.
Deliveries in Europe will have to pay custom taxes.
Our delivery partner will handle the clearance and will invoice you in local
currency for the duties and taxes linked to your order.